Refund policy

OUR RETURN POLICY

We want you to be entirely satisfied with your B-Basic purchase. If you are not, we will gladly accept the return of items that are unwashed, unworn, and unaltered with the original tags attached and accompanied by the original invoice for online orders, or purchase information from your printed store receipt, within 30 days of order shipment date.

Customers who placed orders may return item(s) within 30 days of the order shipment date or in-store purchase date.

Please allow up to three weeks for us to receive and process your return. You will receive an email notification upon the completion of return processing.

EXCHANGES

• If you would like to make an exchange you may do so, as long as it is for the same item (at the same price) in a different size or color.
• Your exchange order will be processed immediately with free shipping. We’ll also provide a free return label for your new order.
• Exchanged item(s) must be received within 14 days from the day the exchange is initiated online to avoid being charged.

EXCLUSIONS

The following may not be returned or exchanged:

• Personalized items
• Washed, worn, and altered with items
• Items missing the original tags
• Items missing the original invoice

TIMING FOR A RETURN

To receive your refund to your original method of payment, your online return must be returned within 30 days of the order shipment date.

Limited-edition styles are eligible for return within seven days of the shipping date.

The following items cannot be returned: